Frequently Asked Questions
What is Digi Yatra?
Digi Yatra is a Ministry of Civil Aviation, Govt. of India led initiative to make air traveller’s/ passenger’s journey seamless, hassle-free and Health-Risk-Free.
The Digi Yatra process uses the single token of face biometrics
Our Motto: Seamless, Hassle-free and Health-Risk-Free experience to all air travellers at airports across India
Digiyatra Shareholders
Digi Yatra Foundation (DYF), is a not- for- profit company under section 8 of companies Act 2013 incorporated on 20 February 2019.
Digi Yatra Foundation shareholding pattern is as follows:
Airport Authority of India (AAI): 26%
Cochin International Airport (CIAL): 14.8%
Bangalore International Airport (BIAL): 14.8%
Delhi International Airport Ltd. (DIAL): 14.8%
Hyderabad International Airport Ltd (HIAL): 14.8%
Mumbai International Airport Ltd (MIAL): 14.8%.
Digiyatra Services
DYF is implementing the Digi Yatra Central Ecosystem (DYCE) an ecosystem aimed at streamlining air travel pursuant to the Digi Yatra Policy issued by Ministry of Civil Aviation
Why should I use Digi Yatra process? What are the benefits for me as a passenger?
The Digi Yatra process makes the ID, Travel and other documents’ verification faster, completely seamless and hassle-free. Passengers don not have to handover physical documents to CISF security, Airlines and other agencies etc.
What is the solution based on and is my data safe?
The Solution is built on W3C standards using Self Sovereign Identity (SSI), Verifiable Credentials (VC), Decentralized Identifiers (DIDs) and uses a Distributed Ledger for decentralised layer of trust between the various
Is my face biometric data stored in a central repository or database permanently?
No, your face biometric data or any other Personally Identifiable Information (PII) is not stored in any central repository or database.
Where is my face biometric data stored permanently?
Once you download and install the DigiYatra App from Google Play Store/ iOS App Store, you get a secure wallet inside the App. All your credentials- (Identity, Travel, Health etc.) will be stored locally in this wallet.
If all my credentials are stored in my local wallet, how will an airport get my credentials’ data?
As a passenger, we want you to be in control of your credentials’ data. You would have to share the credentials’ data with the airport operator in advance of your travel. Generally this would happen from 24 hrs prior to the
How does the end-to-end Digi Yatra process work?
There are two parts to the process: 1. One time enrolment through the app. 2. Sharing credentials before your travel
What is the data that is shared with the Airport Verifier?
Passengers are expected to share only relevant data as needed to carry out the processes required at the airport.
e.g. If you are travelling domestic in India, the airport security needs to check your
How long will the Biometric data get stored at the airport Verifier node? Why?
The airport will retain the biometric data for 24 hrs post departure of your flight. This is primarily for security reasons.
Is it mandatory to share the face Biometric?
No, it is not mandatory. However, to enjoy a seamless travel, face biometric single token is used to validate all your documents, if you choose not to share your face biometrics data, then you would have the option to go
Do I have to Register for every travel?
Registration/ enrolment to the DigiYatra App is a one-time process. You don’t have to register every time you travel. For each new travel instance, simply add the new travel document and share your credentials prior to your travel.
If I register from the DigiYatra App, do I need to register at other airports?
DigiYatra App is a national App and the registration is usable at all airports across India, however the deployment at airports across India is happening in a phased manner. Details of the airports and airlines on Digi Yatra will be
Do I need to still present my physical Govt ID at DigiYatra Entry gates?
For any exigencies, please do carry your physical Govt. ID at all times.
Why are passenger with infants not allowed to use DigiYatra?
We are at the beginning of this exciting journey and will be adding more functionality and new features to make travel seamless and hassle-free for all passengers in India
Why can’t we process international passengers?
Processing passengers on International flights is on the roadmap of the Digi Yatra Central Ecosystem and will be taken up in a phased manner.
How about passengers with turban?
The Biometric algorithm extracts the template for a face match using certain points on the face. Wearing a turban does not impact this validation.
How do you process if I am transiting?
Entry check and other validations shall remain the same at the departing airport even if passenger is going through Transit/ Transfer at another airport.
However, passenger processing at the Transit/ Transfer airports
Why scan the boarding pass when I have linked my travel with my identity?
The process at the entry gate is as follows: first scan the boarding pass and then face biometric is captured and matched with the credentials submitted in advance by the passenger. This ensures a 1:1 match i.e. your live face is
Why is only Aadhar accepted as the Govt ID?
At this time, the Digi Yatra app accepts only AADHAAR as it has been integrated, however, we plan to integrate additional government issued identity documents in the future.
I do not have a Digi Locker app installed on my Mobile? Is it mandatory to do so?
Digi Locker is a preferred option. I If you don’t have a Digi Locker account, you can easily open the Digi Locker account through the Digi Yatra App itself. We have integrated offline
Can a passenger with foreign passport enrol?
Currently, Digi Yatra supports passengers with AADHAAR. We plan to integrate Foreign/ Indian passports/ e-passports in the future.
What will happen if I lose my mobile phone?
If you lose your mobile phone, then you can download and install the DigiYatra App again on your new phone and follow the same process of enrolment/ registration.
If I change my mobile phone, what do I need to do?
If you change your mobile phone device, then you can download and install the DigiYatra App again on your new phone and follow the same process of enrolment/ registration.
Latest Tenders are available on the URL as below
Digi Yatra Foundation e-Procurement site
https://digiyatra.procure247.com/home
If you have any queries email to the below address
Tenders@digiyatrafoundation.com
