Closing date: 18 Jan 2024
Job Purpose
Supervise all activities related to the assigned areas on shift to ensure that the team is providing the best services and optimum quality to the customer airlines, in line with dnata’s standards
Job Responsibilities:
Deploy
– Plans the distribution and allocation of resources to ensure that the areas concerned processes and activity are completed within the time required for operations on shift
Lead
– Ensures safety of staff and guides them to work safely by providing support, direction, whilst being a role model for the desired safety behaviours and leading with safety
– Organizes and supervises the work of a small team on the day of operations to ensure that work is completed efficiently and in compliance with procedures and service standards
– Leads team of staff on the day of operations, who are undertaking related activities to handle in-coming and outgoing flights as allocated
Also read:Dubai: Emirates will hire 5,000 cabin crew members; the requirements have been given
– Leads shift briefing of the team, at the start of shift, for the responsibilities on the day of operations, that staff are aware of what is expected of them in line with the SLAs
– Provides performance feedback from the day of operations, of staff on shift to their respective line managers
– Ensures that all equipment and devices allocated to the team are used and cared for appropriately
Execute
– Conducts safety briefings regularly at the beginning of the shift to ensure that all safety standards are adhered to
– Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and follows up on corrective actions
– Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
– Ensures implementation of work instructions on the day of operations and compliance to established standard operating procedures.
– Ensures that staff grooming is aligned to dnata standards and requirements
– Escalates issues to the Officers on shift to ensure that the proper corrective measures are followed up on
– Assists in manual handling activities when required
– Ensures smooth running and serviceability of the relevant support systems and/or equipment, and takes necessary steps in case of failure or breakdown
– Maintains appropriate records and documentation for the shift in the assigned area
Specific to Aircraft polishing Team Leader :
– POC for EK maintenance teams and relevant stakeholders, coordinates and leads the aircraft polishing activities within the broader maintenance schedule.
– Maintains correct stock levels of materials and equipment and ensures they are replenished on a timely basis.
Qualifications & Experience
Experience:
In Aircraft Appearance – Airport Operations.
Qualifications/Skills:
– High School with a certificate: 4-6 years of experience in business administration / aviation / ground handling / customer service
– Diploma Holder: 2-4 years of experience in business administration / aviation / ground handling / customer service
– Basic understanding of the flight operations terminology.
– Proficient understanding of Local / International, aviation safety and security requirements.
– Proficient IT and Computer Literacy
– English Language Skills Level 5
– Supervisory Skills
– People management / conflict resolution skills.
– Proficient Safety Awareness Skills
– Proficient Planning and Organizing Skills
– Proficient Communication Skills
– Must hold ADP or UAE driving license CAT 5 (Light Bus) or CAT 4 (Heavy Vehicle)
– Safety Sensitive: Yes
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it’s like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
Closing date: 18 Jan 2024
