The Directorate General of Civil Aviation (DGCA) has announced new guidelines for airlines amid criticism of flight delays and cancellations at Delhi airport due to fog.
DGCA directs airlines to provide real-time updates on flight delays due to fog. The aviation regulator specifies that this information should be made available on the airline’s website and shared with passengers via SMS, WhatsApp and email.
The DGCA has advised on the importance of providing effective training to airline staff at airports and ensuring that they are able to communicate appropriately and inform passengers about ongoing flight delays.
“In view of the prevailing foggy weather and inclement weather, the service may be canceled if the flight stays for more than three hours and the airline should provide the facilities mentioned in the AOP to the passengers,” the new guidelines said.
The DGCA also stated that the Civil Aviation Requirement (CAR) has been implemented to ensure adequate safety for air passengers in case of grounding. The SOP included new instructions. DGCA has directed all airlines to comply immediately. DGCA informs that the airlines are obliged to inform the passengers of such information at the appropriate time.
Meanwhile, 140 flights were canceled in Delhi due to heavy fog. 168 flights including international services were delayed. Flights are delayed by an hour on average. Passengers say that they often have to wait for more than an hour. It is in the context of these circumstances that the DGCA issued the guidelines.
Meanwhile, the pilot had to be beaten up by a passenger the other day while reporting that the flight was delayed. A young man assaulted the pilot of an Indigo flight at the Delhi airport. The pilot was announcing that the flight would be delayed. Meanwhile, a young man from the passengers got up and attacked the pilot.
FAQ;
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