UAE
Sanadak an independent complaint resolution authority
Sanadak an independent complaint resolution authority
About Sanadak
act with impartiality, fairness, and transparency to resolve financial and insurance complaints between consumers or small to medium enterprises (SMEs), and Licenced Financial Institutions (LFIs) and Insurance Companies, with the ultimate aim of safeguarding trust in the UAE’s financial sector.
Sanadak is mandated to act with impartiality, fairness, and transparency to resolve complaints between consumers and Licenced Financial Institutions (LFI) and Insurance Companies. Established in 2023, Sanadak will be the first financial Ombudsman Unit in the Middle East and North Africa (MENA) region. Sanadak shall set the benchmark for excellence in consumer complaints resolution through clear, effective and transparent processes, with the ultimate aim of safeguarding trust in the United Arab Emirates’ financial sector.
To advance trust and understanding of the financial and insurance sector, Sanadak is committed to advancing financial inclusion and plays a key role in educating consumers, Licensed Financial Institutions (LFI) and Insurance Companies on their rights, while building knowledge of best practices within Licensed Financial Institutions (LFI) and Insurance Companies. Ultimately, this supports the positioning of the UAE as a thriving global financial hub.
Download our mobile app to submit a complaint and track the resolution.
Experience fair and timely financial and insurance resolutions at any time.
