Information on unwanted calls and SMS can be found by clicking on this link.
Modes to register complaint or report:-
- Sending SMS to short code 1909, or
- Calling on 1909, or
- Interactive Voice Response System (IVRS), or
- Mobile app developed in this regard either by the Authority or by any other person or entity and approved by the Authority, or
- Web portal with authentication through One Time Password (OTP), or
- Any other means as may be notified by the Authority from time to time
When you report UCC or spam, TSP does not register this as a complaint. It is a quick way to give TSPs information about UCC or spam activity so they can identify spam trends and potential compliance issues.
TRAI DND App:-
Do Not Disturb (DND 3.0) App enables smart phone users to register their mobile number under DND to avoid Unsolicited Commercial Communication (UCC)/ Telemarketing Calls / SMS. This is based on TRAI, “Telecom Commercial Communication Customer Preference Regulations, 2018”.
TRAI’s UCC Regulations, Amendments can be seen by clicking on this link.
The app helps you to:-
- Set your DND preferences.
- Lodge a UCC complaint with your service provider.
- Check the status of complaints filed with your service provider.
The App requires permission to access your address book to distinguish between calls/messages from your saved contacts and those from unknown telemarketers. You contact list is neither uploaded to the backend, nor shared in any manner.
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