We take immense pride in delivering top-notch products to our valued customers. Each product undergoes meticulous inspection, ensuring it meets our quality standards and is packaged with utmost care. Our goal is for you to absolutely adore the products you receive.
Sometimes, due to unforeseen circumstances, we might face inventory issues or quality checks that may lead to the unavailability of the product(s) you’ve chosen. In such cases, if your order needs to be canceled, we’ll promptly notify you in advance. For orders made through online payment, refunds will be processed through the original mode of payment upon confirmation by our team. If you’ve used cash on delivery, refunds will be issued via bank transfer.
In the rare instance that you aren’t completely satisfied with your purchase without any inherent issues, you have the option to return the device within the initial 10 days from the delivery date for a ‘Change of mind.’ A deduction of 20% + 150 will be applied, provided there’s no physical damage or misuse. Additionally, the device and all accessories should be returned in the same condition as received.
Upon receiving and inspecting the returned device, our quality check team will ensure a full refund within 14 days if the claim is valid. Otherwise, a deduction of 20% + 150 will be applied.
If the device shows signs of misuse or if any items are missing, it won’t be eligible for a refund and will be returned in its current state.
To initiate a return within the 10-day policy, please fill out a claims form using the following link: Warranty and Returns Form
I want to cancel my order
If you need to cancel your order and it’s not delayed, there might be some charges for the cancellation process to cover our payment gateway fees. But if your order is delayed, no worries we’re happy to help cancel it and issue a refund.
Once the order has been shipped, we’re sorry, but we can’t cancel it from our end. However, if the device doesn’t meet your expectations, our return policy still stands
Returning a device under the 10 days return policy
In the improbable event that you find your purchase unsatisfactory due to receipt of a flawed device or any such related issue, you may return the undamaged device within a period of 10 days from the delivery date.
To qualify for a return, the item ought to be unused and must be in the same condition as it was received, along with the original packaging.
Upon receipt and inspection of the item by our product team, a full refund will be processed within 14 days.
In circumstances where visible signs of usage are observed, our product team reserves the right to deduct up to 20% + 150 of the item’s value.
To avail of the 10-day return policy, please fill in the corresponding web form available on the following link:
How long does it take to get my refund back?
Once our team has confirmed your eligibility for a return, it will take a maximum of 14 days for your refund to be reflected on your original method of purchase.
In case you paid by cash on delivery option, an online transfer would be initiated from our side.
In case you still didn’t get your refund after 14 days, you can fill out a web form on:
https://revibe.me/pages/contact
We will get back to you within 24 business hours.
