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KYI FAQs

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What is the meaning by category of ISPs?

The licenses/authorizations for internet service are given by DoT for three different categories namely, Category ‘A’, Category ‘B’ and Category ‘C’. The service area for Category ‘A’ authorization is pan-India. The service area for Category ‘B’ authorization is the Telecom Circle/Metro area as attached. The service area for Category ‘C’ authorization is the Secondary Switching Area (SSA) as attached.

What are the parameters on which the details of ISPs can be searched on ‘Know Your Wireline ISP’?

Citizens can search wireline ISPs based on the name of ISP, PIN Code or address of the service area.

How can the details of wireline ISPs be searched on Sanchar Saathi portal?

Following steps are to be taken:-
Visit Sanchar Saathi portal at www.sancharsaathi.gov.in
Visit the Citizen Centric Services and click on ‘Know Your Wireline ISP’ (KYI).
Search the details of ISPs based on name of ISP, PIN Code or address of the service area.

 
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